Descripción del puesto
Network Security Team manages and operates the solutions and components used to provide security services in the corporate environment. In this role, you are mainly responsible for the operational support, performance, tactical lifecycle management, and continuous improvement of the underlying technologies, reporting to Perimeter Protection Unit Lead. Perimeter Protection is part of Secure Access in IT Operations and works closely with the Architecture, Engineering, Security Governance, and Incident Response Team
Main responsibilities:
- Operationally manage and support the Security infrastructure.
- Communicate directly with the end customers and/or partners regarding incidents and requests utilizing phone, email, web services, or ticketing system.
- Contribute to the content and sources for runbooks, SOPs, and KB articles.
- Maintain Inventory of assets, software and hardware.
- Develop business/technical critical know-how within area of expertise for the function.
- Perform all administrative processes and procedures to ensure that the solutions and components meet agreed SLAs for availability and performance.
- Being responsible for platform installation, daily administration, technical support, and maintaining consistent configuration according to established Change Management process.
- Proactively monitor systems and platforms for performance, availability, and capacity management and ensure that the solution and component escalations are minimized.
- Ensure a high level of customer satisfaction in promptly fulfilling requests, resolving incidents, and managing changes.
- Ensure procedures, processes and documentation are in compliance with regulatory guidelines and organizational standards.
- Participate in relevant IT projects and operational activities outside of normal day-to-day tasks.
Requisitos
- 3-5 years of successful technical experience supporting Firewalls, IPS and Proxies in a major global organization.
- Proven technical operational skills, and capability to create and validate well-structured answers and solutions in the area of responsibility
- Bachelor's Degree in computer science, engineering, or related discipline; or recognition of prior working experience which is equivalent.
- Deep knowledge of Firewalls: Paloalto or Fortinet, Bluecoat, Cisco ACS/ISE
- Advanced working knowledge of TCP/IP, NAT, HTTP, routing, firewalls, VLANs, and subnets.
- Relevant concepts of ITIL and Project Management.
- Industry accredited certification. Willingness to continually acquire and maintain the technical skills appropriate to the requirements of this position.
- Takes a proactive, collaborative and supportive approach when interacting with colleagues.
- Committed to operational excellence, with willingness to cross-train and to learn additional technical expertise.
- Strong customer focus and a highly responsive service delivery and support ethic.
- Adaptable to change in a large organization.
- Excellent communication and documentation skills. Proven interpersonal skills to interact effectively with individuals in multiple countries and in varying cultures.
- Strong verbal and written English.
- Autonomous
Beneficios
- Salary: 1.600.000,00 CRC
- One year contract